This English translation is provided for convenience only. The French version is the sole legally binding version.
Last updated: May 2026
Alpimate, a marketplace connecting mountain professionals (guides, mountain leaders, instructors) with Explorers. For any question about your data: team@alpimate.com.
Email, first name, town and sport preferences when you fill in a form or create an account. This data lets us contact you and suggest relevant activities.
In addition to the public profile (name, sports, bio, photo), Alpimate collects the following administrative documents during onboarding: state diploma, identity document, professional liability insurance certificate, additional certifications, SIRET number and, where applicable, KBIS. These documents allow Alpimate to verify that the pro is legally entitled to lead an activity for payment.
Two complementary regimes apply to the collection of data from pros:
| Situation | Duration | Legal basis |
|---|---|---|
| Pro active on the platform | Duration of the contractual relationship | GDPR Art. 6.1.b (performance of the contract) |
| Inactive or unsubscribed pro | 5 years after the end of the relationship | Management of potential disputes |
| Professional liability insurance certificate | Annual renewal, previous version archived for 5 years | Code du Sport L.212-1 |
| Onboarding not completed | 2 years maximum | CNIL recommendation |
| Billing data | 10 years | Code de commerce (French Commercial Code) |
| Email collected via the landing page | Duration of the beta programme | Legitimate interest, deletion on request |
After these periods, data is deleted or irreversibly anonymised. If a dispute is ongoing, the data concerned may be isolated with restricted access until it is resolved.
Data is hosted in the European Union by our sub-processor Supabase, bound to Alpimate by a Data Processing Agreement (DPA) within the meaning of Article 28 of the GDPR. Payments are handled by Stripe (also a sub-processor bound by a DPA). No data is transferred or sold to third parties for commercial purposes.
The administrative documents uploaded by pros (diploma, professional liability insurance, KBIS, identity document) are stored in private spaces. Only the owning pro and the dedicated Alpimate verification team can access them. These documents are never displayed publicly on the platform.
In accordance with the GDPR, you have a right of access, rectification, erasure, objection, restriction and portability regarding your personal data. You can exercise these rights simply by writing to team@alpimate.com. Alpimate replies within one month.
If disagreement persists, you can lodge a complaint with the Commission nationale de l'informatique et des libertés (CNIL, France's data protection authority,www.cnil.fr).